Enhancing CIR Operations with a Customer Relationship Management Platform

Issued on April 30, 2026 by New York City Department of Health and Mental Hygiene

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Presentation Slides

Enhancing CIR Operations with a Customer Relationship Management Platform
National Meeting Presentation | Enhancing CIR Operations with a Customer Relationship Management Platform

(Please note: These presentation slides are intended as supporting materials for presentations delivered at the AIRA 2026 National Meeting and may be incomplete without the accompanying oral commentary and discussion.)

Authors of this Resource:

• Adrienne Baylor, MPH, New York City Department of Health and Mental Hygiene 
• Jennifer Hoffman, MPH, New York City Department of Health and Mental Hygiene